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Return and Refund Policy

 
Return Policy

We at LogoSmartz work hard to ensure that we offer you the best software to helps you do more in less time. If you are having issues with a product, there may be other options before you return it:

  • If you have purchased downloadable software, and need assistance with installation and/or activation, you can call our support team at +1.800.405.7125 (toll free)   |   1.585.672.5458 (Outside of the US or Canada, please dial 001.585.672.5458 )
  • You can call our support team anytime between 9am-6pm EST, 7 days a week. You can also email us at helpdesk@logosmartz.com and our email support representative will get in touch with you within 24 hours.
  • If you would like to return your purchase made in the last fifteen days without any hassles, simply indicate the reason for your return along with date and name used at the time of purchase/transaction. Our representative will initiate the process of refund and you can expect the refund amount in your respective account within 72 hours.

    Refund Policy

    Refunds requested more than 15 days after your initial purchase date will not be issued unless the transaction was the result of a fraudulent purchase.
    If you are issued a refund, it should appear on your credit card or Paypal statement within 72 hours upon us notifying you. After receiving your refund, you agree to uninstall and/or stop using LogoSmartz product(s) for which you no longer possess a valid license for. LogoSmartz reserves the right to disable any product keys, vouchers and/or serial numbers issued for the refunded products.

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